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Privacy Policy

Introduction

Welcome!

The Canadian Real Estate Association (“CREA”) and REALTOR.ca Canada Inc. are committed to clearly explaining to you what they do with your Personal Information. REALTOR.ca Canada Inc. is a wholly-owned subsidiary of CREA, and responsible for the operation of the REALTOR.ca website and mobile application among other things. Throughout this policy, we collectively refer to CREA and REALTOR.ca Canada Inc. as “we”, “us”, or “our”. On this webpage you’ll find information about the types of Personal Information we gather, how we use it, and whether we provide some of that information to anyone else.

For starters, you’ll see that we refer to “privacy policy” and “privacy policies” throughout this webpage.  Don’t get confused! The simplest way to wrap your head around this is to think of our “privacy policy” as the combined total of all of our “privacy policies”, which are specific portions of our overall policy.

When we say “Personal Information” what we mean is any information about an identifiable individual or any information that allows an individual to be identified. In general, Personal Information does not include: 

  1. The name, title, business email, business address or telephone number of an individual when collected, used and disclosed solely for the purpose of communicating or facilitating communication with the individual in relation to their employment, business or profession;
  2. Aggregated or anonymized information that cannot be associated with a specific individual.

It’s also important to note that we interact with people falling into several different categories. This includes: 

  • Individuals using the website or mobile application versions of REALTOR.ca in order to find out information on properties they are interested in.
  • Individuals browsing one of our other websites like CREA.ca.
  • CREA’s members, REALTORS®, who have access to a suite of membership services.  
  • Global Affiliates, real estate professionals in foreign jurisdictions who have contracted with CREA in order to get access to a suite of affiliate services.
  • Buyers and sellers, who may have provided listing information to their REALTOR® and now benefit from their property being advertised on REALTOR.ca.  

The Personal Information we may gather about REALTORS® is very different than the Personal Information about REALTOR.ca users. For this reason, we’ve broken down our privacy policy into discrete chunks organized under four key headings:

We also have some general privacy policies that always apply regardless of who you are, which of our services you are using, or how you otherwise interact with us. To find out more visit our General Privacy Policies.

If you have any questions or concerns regarding aspects of this policy specific to REALTOR.ca, please direct them to:

The Chief Privacy Officer (CPO),
REALTOR.ca Canada Inc.
200 Catherine Street, 6th Floor Ottawa, ON K2P 2K9
Phone: (613) 237-7111
Email: privacy@realtor.ca 

If your questions or concerns relate to any other aspect of this privacy policy, please direct them to:

The Chief Privacy Officer (CPO),
The Canadian Real Estate Association
200 Catherine Street, 6th Floor Ottawa, ON K2P 2K9
Phone: (613) 237-7111
Email: privacy@crea.ca

All suspected or actual privacy breaches should be brought to the attention of the relevant CPO as soon as possible even if it is unclear whether a privacy breach has occurred or its level of severity.